The ITIL V3 Factsheet Benchmark Guide – An Award-Winning ITIL Trainer s Tips on achieving ITIL V3 and ITIL Foundation Certification for ITIL Service Management
Product Description
New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes * 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams * 150 hours of work poured into 132 pages of real life data for this Guide. Known as the "ITIL V3 Encyclopedia", The Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you. Use the 51 MindMaps and 19 tables of ITIL data to: * Compare your ITIL approach to your competitors' and best practice * (Re)design your ITIL processes and activities to improve results -- based on The new extensive MindMaps * Get more insight in the processes activities * Convince your boss (or client) to OK your implementation ideas and budget * Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization * Find out how relations between processes differ by process (lots of data.)
February 12th, 2010 - 15:46
This book delivered exactly, and more, what it promised. We got extensive insight into the ITIL V3 processes, activities and their relationships from this title. Something we have ONLY been able to retrieve from this book and nowhere else.
This book is unique in its offer: the Mindmaps, the added ITIL process information is invaluable, and the book is set up and laid out in a way that makes it easy to navigate and supports us in considering which ITIL move we need to make next in order to gain maximum benefit and momentum form ITIL v3.
I highly recommend this book, this is the best in its kind for your ITIL V3 initiatives/rollouts.
Rating: 5 / 5
February 12th, 2010 - 16:43
This is not a good book to use to study to be ITIL v3 certified. It’s just like the title claims…it is a bunch of fact sheets. Some sheets seem like posters that were shrunk down to 8.5 x 11. Pretty hard to read at that typeset. I bought it to help study to get certified and found it to be useless for that purpose. It may be good if you want to create your own posters and use the ones in this book as templates. Otherwise pass by this book and look for something else.
Greg
BTW: I am ITIL v3 certified, but no thanks to this book.
Rating: 2 / 5