ITIL Change Management » Study

CAPM Exam Secrets Study Guide: CAPM Test Review for the Certified Associate in Project Management Exam

admin — Wed, 21 Jul 2010 04:12:46 +0000

Product Description
CAPM Exam Secrets helps you ace the Certified Associate in Project Management Exam, without weeks and months of endless studying. Our comprehensive CAPM Exam Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. CAPM Exam Secrets includes: The 5 Secret Keys to CAPM Exam Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; A comprehensive General Strategy review including: Make Predictions, Answer the Question, Benchmark, Valid Information, Avoid 'Fact Traps', Milk the Question, The Trap of Familiarity, Eliminate Answers, Tough Questions, Brainstorm, Read Carefully, Face Value, Prefixes, Hedge Phrases, Switchback Words, New Information, Time Management, Contextual Clues, Don't Panic, Pace Yourself, Answer Selection, Check Your Work, Beware of Directly Quoted Answers, Slang, Extreme Statements, Answer Choice Families; Comprehensive sections including: Progressive Elaboration, Different Types of Organization, Project Execution Process, Monitor and Control Work, Project Scope Management Knowledge, WBS (Work Breakdown Structure), Integrated Change Control, Scope Verification, Project Time Management, Activity Duration, Schedule Control, Cost Estimating, Quality Control, Project Expeditor, Schedule Development, Project Quality, Management Knowledge Area, Perform Quality Assurance, Cost Management, Quality Planning and Quality Control, Perform Quality Control, Human Resource Planning, Manage Project Team, Project Management Plan, Project Management Processes, Communications Planning, Performance Reporting, Project Manager, Scope Control, Manage Stakeholders, Risk Management Planning, Qualitative Risk Analysis, Risk Response Planning, and much more...

CAPM Exam Secrets Study Guide: CAPM Test Review for the Certified Associate in Project Management Exam

Business Wire : Invoq Systems To Release ITSM Study at The 16th Annual HDI Conference & Expo.

admin — Tue, 20 Jul 2010 02:03:23 +0000

ITIL Change Management

Business Wire : Invoq Systems To Release ITSM Study at The 16th Annual HDI Conference & Expo.

Project Management Workbook and PMP/CAPM Exam Study Guide , 9th Edition

admin — Fri, 16 Jul 2010 04:11:02 +0000

ITIL Change Management

Product Description
The leading project management workbook-and a world-class PMP(r)/capm(r) Exam study guide

This updated and revised ninth edition of the renowned workbook by Harold Kerzner is now a powerful two-in-one resource: Project Management Workbook and PMP(r)/CAPM(r) Exam Study Guide. This new edition is:
* The most helpful workbook of insightful problems and exercises to supplement the industry-leading project management "bible," Project Management, Ninth Edition
* A stand-alone, self-study guide to the Project Management Professional (PMP(r)) Certification Exam, complete with simulated exam questions

Project Management Workbook and PMP(r)/CAPM(r) Exam Study Guide, Ninth Edition provides solutions to all problems, questions, and cases, making it a must-have resource for mastering the critical skills of successful project management.

Other powerful tools by Harold Kerzner:

Project Management: A Systems Approach to Planning, Scheduling, and Controlling, Ninth Edition (0-471-74187-6)

Project Management Case Studies, Second Edition (0-471-75167-7)

Project Management Workbook and PMP/CAPM Exam Study Guide , 9th Edition

PMP in Depth: Project Management Professional Study Guide for PMP and CAPM Exams

admin — Sat, 26 Jun 2010 04:18:05 +0000

ITIL Change Management

Product Description
With the worldwide surge in the demand for project management skills, the PMP and CAPM are among the hottest certifications today. To pass the PMP or CAPM exam, you need a no-gimmicks, no-nonsense book on the exam objectives. PMP In Depth is that book! Best-selling author Paul Sanghera offers concise yet comprehensive coverage of each topic included in the PMP and CAPM exams. With a laser sharp focus on the exam objectives, this study guide goes beyond being a simple exam cram. It includes hundreds of questions and detailed answers modeled after the actual exam and contains a complete practice exam with fully explained answers. It is 100% compatible with the latest (3rd) edition of the Project Management Body of Knowledge (PMBOK) by PMI. Appropriate for beginners, PMP In Depth assumes no prior knowledge of project management and presents material in a logical learning sequence: each section builds upon previous sections and each chapter upon previous chapters. All concepts-- simple and complex--are well-defined and clearly explained the first time they appear. There is no hopping from topic to topic and no technical jargon without explanation. PMP In Depth is written to the most current versions of the PMP and CAPM exams and also serves as a great reference tool for project managers after the exam. Maximize your learning and minimize your study time!

PMP in Depth: Project Management Professional Study Guide for PMP and CAPM Exams

Achieve PMP Exam Success, 4th Edition: A Concise Study Guide for the Busy Project Manager

admin — Sat, 26 Jun 2010 01:08:50 +0000

ITIL Change Management

Product Description
This proven, best-selling study guide and CD-ROM provides busy project managers with a brief, yet comprehensive self-study program for successfully passing the Project Management Professional (PMP) certification exam, while cutting study time in half. Used in conjunction with PMIs PMBOK Guide Fourth Edition (2008), Achieve PMP Exam Success presents all the fundamental knowledge, concepts, exercises and practice exam questions a project manager needs to prepare for and successfully pass the PMP exam on the first attempt.

KEY FEATURES:

-- Includes a CD-ROM with over 1200 practice exam questions and provides pre- and postassessment tests to develop a focused study plan and evaluate your readiness for the actual PMP exam
-- Incorporates key topics and concepts from the PMI recommended readings and closely follows the PMBOK, eliminating the need for additional resources and minimizing study time
-- Supplies a list of things you need to know, key definitions, exam tips, and sample PMP exam questions and answers in each chapter
-- Presents a case study that runs throughout the book with exercises and suggested solutions to reinforce concepts and build real competency
-- WAV offers a free downloadable training aid on understanding the interdependencies of all 42 processes defined in the PMBOK Guide Fourth Edition, a flashcard study aid of key terms and concepts, and a self-study exercise available from the Web Added Value Download Resource Center at jrosspub.com

Achieve PMP Exam Success, 4th Edition: A Concise Study Guide for the Busy Project Manager

ITIL V3 Service Capability RCV Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability RCV Exam – The How To Pass on … Certification Study Guide – Second Edition

admin — Sun, 20 Jun 2010 18:25:50 +0000

ITIL Change Management

Product Description
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v3 RCV Certificate.

This self-study exam preparation guide for the ITIL V3 Service Capability RCV certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided.

Can you imagine valuing a book so much that you send the author a "Thank You" letter?

Tens of thousands of people understand why the material by The Art of Service is a worldwide best-seller. Is it their years of ITIL experience? The endless hours of ongoing research? The interviews with those who failed the exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above.

This book includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the ITIL V3 Service Capability RCV exam on your FIRST try.

Done the ITIL V3 Service Capability RCV course, up to speed with the theory? Buy this. Read it. And Pass the ITIL V3 Service Capability RCV Exam.

Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book should do at least as well as the first edition, which is a bestseller.

ITIL V3 Service Capability RCV Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Capability RCV Exam - The How To Pass on ... Certification Study Guide - Second Edition

PMP Project Management Professional Study Guide, Third Edition

admin — Fri, 18 Jun 2010 01:15:18 +0000

ITIL Change Management

ISBN13: 9780071626736
Condition: NEW
Notes: Brand New from Publisher. No Remainder Mark.

Product Description

The best fully integrated study system available for the PMP exam

Updated for the latest release of the Project Professional exam from PMI, PMP Project Management Professional Study Guide, Third Edition covers what you need to know--and shows you how to prepare--for this challenging exam.

100% complete coverage of all objectives for the PMP exam
Exam Readiness checklist--you're ready for the exam when all objectives on the list are checked off
Inside the Exam sections highlight key exam topics covered
Two-Minute Drills for quick review
Simulated exam questions match the format, tone, topics, and difficulty of the real exam

Covers all the exam topics, including:

Project Initiation * Integration Management * Managing the Project Scope * Time Management * Cost Management * Quality Assurance * Human Resources * Communications * Risk Management * Procurement * PMP Code of Ethics and Professional Conduct

CD-ROM includes:

Complete MasterExam practice testing engine, featuring: Two full practice exams; Detailed answers with explanations; Score Report performance assessment tool
Free video training from the author
Electronic book for studying on the go
Bonus downloadable project management process review MasterExam with free online registration

PMP Project Management Professional Study Guide, Third Edition

PMP in Depth: Project Management Professional Study Guide for the PMP Exam

admin — Sun, 06 Jun 2010 01:07:28 +0000

ITIL Change Management

Product Description
The primary purpose of this book is to help you pass the Project Management Professional (PMP) exam administered by the Project Management Institute (PMI). Because the book has a laser-sharp focus on the exam objectives, expert project managers who want to pass the PMP exam can use this book to ensure that they do not miss any objective. Yet this is not simply an exam-cram book. The chapters and the sections within each chapter are presented in a logical learning sequence: A topic and a chapter only depend upon the previously covered topics and chapters, and there is no hopping from topic to topic. The concepts and topics, both simple and complex, are clearly explained when they appear for the first time. No prior knowledge of project management is assumed. This facilitates stepwise learning, prevents confusion, and makes this book useful for anyone who wants to get up to speed quickly to learn the fundamentals of project management, pass the PMP exam, or both, even if they are new to the discipline of project management. A fulllength practice exam with fully explained answers is also included.

PMP in Depth: Project Management Professional Study Guide for the PMP Exam

Achieve Capm Exam Success: A Concise Study Guide and Desk Reference

admin — Mon, 17 May 2010 04:13:18 +0000

ITIL Change Management

Product Description
Fully aligned with the PMBOK Guide, Fourth Edition (2008) by PMI

Used in conjunction with PMBOK Guide Fourth Edition (2008), this concise study guide and included CD-ROM present all the fundamental knowledge, concepts, exercises and practice exam questions needed to prepare for and successfully pass the CAPM exam on the first attempt. This book is also an invaluable desk reference for the up-and-coming project manager and a place for all project participants to start when trying to understand how project management can improve their success.

KEY FEATURES

--Includes a CD-ROM with over 800 questions for taking practice tests in all nine knowledge areas and five process groups and for simulating actual 150 question exams
--Contains a pre-assessment test to help you develop a focused study plan and manage your study time effectively and a post-assessment test to evaluate your readiness for the actual exam
--Uses a sample project throughout to demonstrate how to apply tools and techniques covered in the PMBOK Guide and exercises to further develop your knowledge and competency
--Presents key definitions and tips to improve your understanding and sample CAPM exam questions and answers at the end of each chapter
--WAV offers a case study answer key and a study aid to help in understanding the 42 processes inputs, tools and techniques, and outputs, as well as the interdependencies between each process across all of the 9 knowledge areas available from the Web Added Value Download Resource Center at jrosspub.com

Achieve Capm Exam Success: A Concise Study Guide and Desk Reference

CAPM In Depth: Certified Associate in Project Management Study Guide for the CAPM Exam: Project Management Professional Study Guide for the CAPM Exam

admin — Wed, 12 May 2010 04:09:58 +0000

ITIL Change Management

ISBN13: 9781435455344
Condition: NEW
Notes: Brand New from Publisher. No Remainder Mark.

Product Description
"CAPM In Depth: Certified Associate in Project Management Study Guide for the CAPM Exam" provides a cohesive, concise, yet comprehensive approach to the topics covered by the CAPM exam. With a laser-sharp focus on the CAPM exam, it goes beyond just being an exam cram. No prior knowledge of project management is assumed. The material is presented in a logical learning sequence: Each section builds upon previous sections, and each chapter builds on previous chapters. All concepts, simple and complex, are defined and explained when they appear for the first time. There is no hopping from topic to topic and no jargon without explanation. As a result, although the primary purpose of the book is to help the reader pass the CAPM exam, it will also serve as a good reference after the exam.

CAPM In Depth: Certified Associate in Project Management Study Guide for the CAPM Exam: Project Management Professional Study Guide for the CAPM Exam

ITIL V2 Release and Control Full Certification Online Learning and Study Book Course – The ITIL V2 Practitioner IPRC Complete Certification Kit

admin — Sat, 08 May 2010 18:29:53 +0000

ITIL Change Management

Product Description
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class!

Course Description:

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Release and Control (IPRC).

To ensure quality and consistency of the services provided to its customers, IT departments must control what is in the infrastructure and manage how and when changes are made. By effectively implementing the Release and Control processes within an IT infrastructure, this goal can be achieved.

Learn Practical techniques in implementing the ITIL disciplines to support the Release and Control phase of the IT service lifecycle, enabling you to develop, implement and manage IPRC processes in your own organization. Learn how to plan, implement and optimize the Change Management, Release Management and Configuration Management processes. Through interactive workshops, with certified trainers you gain the skills necessary to successfully take the ITIL Practitioner Release and Control Certification Exam.

You'll learn how to:

* Prepare for and take the ITIL Practitioner Release and Control (IPRC) Certification Exam

* Plan key activities for Change Management, Release Management and Configuration Management

* Define the monitoring and reporting of key performance indicators and achievements

* Propose continuous improvements for the Release and Control processes

* Organize the relationships between the Release and Control processes

* Monitor and optimize the Release and Control processes

Delivery:

The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination.

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentation with trainer audio

* The Art of Service Release and Control Book

* Exercises + Answers

* Mock Exam questions

The Foundation Certificate in IT Service Management is required to take the IPRC Certification Exam at the end of this course.

ITIL V2 Release and Control Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit

Accredited ITIL V3 Foundation eLearning Course & Study Guide With Four Mock Exams For $79.00

admin — Mon, 03 May 2010 18:26:47 +0000

ITIL Change Management

Loyalist Certification Services Accredited eLearning Course
Access To ITIL Expert Instructors
Includes PDF Study Guide and four mock exams
Training Anywhere, Anytime At Your Convenience (self-paced course).
ALL THE ABOVE FOR UNBEATABLE PRICE OF $79.00

Product Description
Accredited ITIL Foundation eLearning Course plus PDF study guide with four mock exams.
Everything you need to prepare for ITIL V3 Foundation Exam.

Accredited ITIL V3 Foundation eLearning Course & Study Guide With Four Mock Exams For $79.00

Passing Your ITIL Foundation Exam – The ITIL Foundation Study Aid Book

admin — Tue, 27 Apr 2010 18:44:15 +0000

ITIL Change Management

Product Description
This publication, 'Passing your ITIL Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam. It has been updated in line with the new 2009 syllabus. This publication provides an overview of the purpose, objectives and format of the examination. It offers a top level introduction to understanding the Service Lifecycle and each of the five components of the Lifecycle to help candidates pass the foundation exam and the Version 2 to Version 3 Bridging Exam.

Passing Your ITIL Foundation Exam - The ITIL Foundation Study Aid Book

ITIL V3 Service Lifecycle CSI Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Continual Service Improvement Exam … Certification Study Guide- Second Edition

admin — Mon, 26 Apr 2010 18:03:16 +0000

ITIL Change Management

This self-study exam preparation guide for the ITIL V3 Service Lifecycle CSI certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided.

Can you imagine valuing a book so much that you send the author a "Thank You" letter?

Done the ITIL V3 Service Lifecycle CSI course, up to speed with the theory? Buy this. Read it. And Pass the ITIL V3 Service Lifecycle CSI Exam.

Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL v3 CSI and paves the way to ITIL v3 Expert Certification, should do at least as well as the first edition, which is a bestseller.

ITIL V3 Service Lifecycle CSI Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Continual Service Improvement Exam ... Certification Study Guide- Second Edition

ITIL V3 Service Capability OSA – Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide – Second Edition

admin — Wed, 31 Mar 2010 21:27:02 +0000

ITIL Change Management

This book centers on the ability of an IT organization to deliver and support IT services on a day to day basis. The focus is on effectively monitoring events, and responding to user requests, minimizing the impact of incidents, and identifying and proactively resolving underlying problems.

This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.

It provides in-depth knowledge of the ITIL® OSA areas: Change Management, Event Management, Incident Management, Request Management, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management and Application Management.

Operational Support and Analysis Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the Operational Support and Analysis of IT Services, including:

• Service Management as a Practice

• Service Operation Principals

• The Processes pertaining to Operational Support and Analysis across the Service Lifecycle

• Specific emphasis on the Service Operation Lifecycle processes and roles included in:

• Event Management which defines any detectable or discernible occurrence that has significance for the management of the IT Infrastructure or the delivery of an IT service

• Incident Management which has the capability to bring services back to normal operations as soon as possible, according to agreed service levels

• Request Fulfilment which fulfils a request providing quick and effective access to standard services which business staff can use to improve their productivity or the quality of business services and products

• Problem Management which prevents problems and resulting Incidents from happening, to eliminate recurring Incidents and to minimize the impact of Incidents that cannot be prevented

• Access Management which grants authorized users the right to use a service, while preventing access to non-authorized users

• Operational activities of processes covered in other Lifecycle phases such as:

• Change Management

• Service Asset and Configuration Management

• Release and Deployment Management

• Capacity Management

• Availability Management

• Knowledge Management

• Financial Management for IT Services, and

• IT Service Continuity Management

• Organizing for Service Operation which describe functions to be performed within the Service Operation and Support such as Service Desk, Technical Management, IT Operations Management and Application Management

• Service Operations and Support Service Operation roles and responsibilities

• Technology and Implementation Considerations

The information provided in this book is based on version 3 of the ITIL® framework, predominantly focusing on the volume of Service Operations. Other guidance provided includes:

• Example template for incident records/tickets.

• Suggested criteria for implementing Operational Support and Analysis (OSA) processes.

• Explanation of the more abstract ITIL concepts to improve understanding.

• Review questions to assist study for the ITIL OSA exam.

Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, should do at least as well as the first edition, which is a bestseller.

ITIL V3 Service Capability OSA - Operational Support and Analysis of IT Services Best Practices Study and Implementation Guide - Second Edition

ITIL Change Management » Study

CAPM Exam Secrets Study Guide: CAPM Test Review for the Certified Associate in Project Management Exam

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