ITIL Change Management » Release

Business Wire : Invoq Systems To Release ITSM Study at The 16th Annual HDI Conference & Expo.

admin — Tue, 20 Jul 2010 02:03:23 +0000

Business Wire : Invoq Systems To Release ITSM Study at The 16th Annual HDI Conference & Expo.

ITIL Change Management
2008 Annual Report: IT Governance, Risk and Compliance – Improving Business Results and Mitigating Financial Risk
ITIL V3 Service Capability RCV – Release, Control and Validation of IT Services Best Practices Study and Implementation Guide
Assessing and Managing Security Risk in IT Systems: A Structured Methodology
ITIL V2 Release and Control Full Certification Online Learning and Study Book Course – The ITIL V2 Practitioner IPRC Complete Certification Kit
ITIL V2 Release and Control Full Certification Online Learning and Study Book Course – The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition

CAPM Exam Practice Questions and Solutions, Release 1.3

admin — Sun, 11 Jul 2010 04:10:12 +0000

Product Description
Release 1.3- Every question in this book is coming from the content of the PMBOK Guide. What makes CAPM Exam Practice Questions and Solutions different from other sample question books? The AME Group has designed the book with the goal of helping students obtain high exam scores. To achieve this goal, this book: * Is solely focused on the CAPM exam. Focus your time studying what is on the CAPM exam, not the PMP exam. * Includes not only a good description of why the right answer is right, but why the three wrong answers are wrong. You will get four times the learning from each question. Other books tell you the right answer, but do they really explain why the wrong answer is wrong? How many times have you understood that the right answer is good, but still not fully understood why your answer was wrong? In this book, there is as much focus on the wrong answers as on the right answers to set the record straight. * Provides references; every corect answer has a reference to the PMBOK Guide. How many times have you wanted to read more about the content of the question, in order to prepare for more exam questions similar or related to the topic, but have had no reference? * Focuses on the exam content, not on the topics of interest to the writers. Focus your time on studying what is on the exam--instead of what is not on the exam. * Grooms students to answer exam questions correctly by practicing test-taking strategies. See Part One for these strategies explained in detail along with sample questions using each of the techniques.

CAPM Exam Practice Questions and Solutions, Release 1.3

Release and Control for IT Service Management, based on ITIL – A Practitioner Guide

admin — Sat, 26 Jun 2010 02:06:23 +0000

ITIL Change Management

Product Description
Practitioner Release and Control for IT Service Management, based on ITILÃƒÂ‚Ã‚Â®- A Practitioner Guide aims at helping the reader to prepare for using Best Practices in his or her role in the area of Change Management, Release Management and Configuration Management. The guidance provided in this book is based on ITIL, the Best Practice Library in IT Service Management. The chapters are structured round the main competency areas of the practitioner requirements: Manage, Organize, Optimize, so the reader can relate reading material and tasks easily.

Release and Control for IT Service Management, based on ITIL - A Practitioner Guide

ITIL Practitioner Release and Control All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management,

admin — Thu, 17 Jun 2010 18:30:41 +0000

ITIL Change Management

Product Description

ITIL Practitioner Release and Control (IPRC) All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management

Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPRC exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPRC All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference.

IT Service Management Practitioner: CMDB, Release & Control IT Service Management Practitioner: Release & Control (based on ITIL-) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Release and Control processes. It covers CMDB, the Change Management, Release Management and Configuration Management processes.

IT Service Management Practitioner: Release & Control (based on ITIL-) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL--based Release and Control processes. This comprehensive resource is a "must read" for those aspiring to be IPRC certified.

ITIL Practitioner Release and Control All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management,

ITIL V2 Release and Control Full Certification Online Learning and Study Book Course – The ITIL V2 Practitioner IPRC Complete Certification Kit

admin — Sat, 08 May 2010 18:29:53 +0000

ITIL Change Management

Product Description
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class!

Course Description:

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Release and Control (IPRC).

To ensure quality and consistency of the services provided to its customers, IT departments must control what is in the infrastructure and manage how and when changes are made. By effectively implementing the Release and Control processes within an IT infrastructure, this goal can be achieved.

Learn Practical techniques in implementing the ITIL disciplines to support the Release and Control phase of the IT service lifecycle, enabling you to develop, implement and manage IPRC processes in your own organization. Learn how to plan, implement and optimize the Change Management, Release Management and Configuration Management processes. Through interactive workshops, with certified trainers you gain the skills necessary to successfully take the ITIL Practitioner Release and Control Certification Exam.

You'll learn how to:

* Prepare for and take the ITIL Practitioner Release and Control (IPRC) Certification Exam

* Plan key activities for Change Management, Release Management and Configuration Management

* Define the monitoring and reporting of key performance indicators and achievements

* Propose continuous improvements for the Release and Control processes

* Organize the relationships between the Release and Control processes

* Monitor and optimize the Release and Control processes

Delivery:

The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination.

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentation with trainer audio

* The Art of Service Release and Control Book

* Exercises + Answers

* Mock Exam questions

The Foundation Certificate in IT Service Management is required to take the IPRC Certification Exam at the end of this course.

ITIL V2 Release and Control Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit

Implementing ITIL Change and Release Management, ePub

admin — Tue, 04 May 2010 17:25:02 +0000

ITIL Change Management

Product Description

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management

ITIL® (Information Technology Infrastructure Library®) can help organizations streamline and integrate their operations, dramatically improving efficiency and delivering greater business value. For the first time, there's a comprehensive best-practice guide to succeeding with two of the most crucial and challenging parts of ITIL: change and release management.

Leading IBM® ITIL expert and author Larry Klosterboer shares solid expertise gained from real implementations across multiple industries. He helps you decide where to invest, avoid ITIL pitfalls, and build successful, long-term processes that deliver real return on investment. You’ll find detailed guidance on each process, integrated into a comprehensive roadmap for planning, implementation, and operation–a roadmap available nowhere else.

Klosterboer offers in-depth coverage of the crucial issues every implementer will face, including make-or-break challenges most consultants can’t or won’t talk about. For example, he demonstrates how to set a reasonable project scope, migrate data, execute successful pilot programs, and continually improve quality once ITIL practices are in place.

This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL–and transform them from a source of frustration into a source of value.

Coverage includes

Discovering and managing your change and release management requirements
Identifying the resources you’ll need to succeed
Building comprehensive schedules for executing change/release management projects
Moving from planning to real-world implementation
Choosing the right tools–or modifying the tools you’ve already invested in
Using change/release management to facilitate auditing and ensure compliance
Leveraging the full business benefits of mature change/release management processes

Covers ITIL version 3

Implementing ITIL Change and Release Management, ePub

ITIL V3 Release, Control and Validation Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate RCV Capability Complete Certification Kit

admin — Sun, 28 Feb 2010 19:50:21 +0000

ITIL Change Management

Product Description
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

Course Description:

This intensive interactive course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery.

The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle.

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Release, Control and Validation.

Learning Objectives: At the end of this course, the learner will gain competencies in:

* Understanding Service Management as a Practice, Service Operation principles, purpose and objective

* Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes

* The activities, methods and functions used in each of the Release, Control and Validation processes

* The application of Release, Control and Validation processes, activities and functions to achieve operational excellence

* How to measure Release, Control and Validation performance

* The challenges, critical success factors and risks related with Operational Support and Analysis

* An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes

* The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle

* Technology and implementation considerations surrounding Release, Control and Validation

* Challenges, critical success factors and risks associated with this module

As well as preparing participants for the exam.

Pre-requisites:

ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program.

Delivery:

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentations with trainer audio

* The Art of Service Release, Control and Validation Book

* Exercises + Answers

* Mock Exam questions

ITIL V3 Release, Control and Validation Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit

ITIL V2 Release and Control Full Certification Online Learning and Study Book Course – The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition

admin — Fri, 26 Feb 2010 19:51:33 +0000

ITIL Change Management

Product Description
The first edition of this Full Certification Kit is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's bestselling book, the authors once again present a step-by-step guide to IPRC Processes and Certification.

Who Knew ITIL IPRC Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

Course Description:

You'll learn how to:

* Prepare for and take the ITIL Practitioner Release and Control (IPRC) Certification Exam

* Plan key activities for Change Management, Release Management and Configuration Management

* Define the monitoring and reporting of key performance indicators and achievements

* Propose continuous improvements for the Release and Control processes

* Organize the relationships between the Release and Control processes

* Monitor and optimize the Release and Control processes

Delivery:

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentation with trainer audio

* The Art of Service Release and Control Book

* Exercises + Answers

* Mock Exam questions

The Foundation Certificate in IT Service Management is required to take the IPRC Certification Exam at the end of this course.

Considering the increasing number of IT Professionals who want to be actively involved in ITIL, this book, should do at least as well as the first edition, which is a bestseller.

ITIL V2 Release and Control Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition

ITIL V3 Service Capability RCV – Release, Control and Validation of IT Services Best Practices Study and Implementation Guide

admin — Thu, 25 Feb 2010 06:25:39 +0000

ITIL Change Management

Product Description
To implement new services in a controlled and cost-effective manner IT departments must successfully implement Release, Control and Validation (RCV) best practices.

This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.

It provides in-depth knowledge of the ITIL® RCV areas: Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management.

Release, Control and Validation Best Practices is designed to complement the certified ITIL V3 Capability Programs for IT Service Management. This book focuses on describing the industry best practices for the release, control and validation of services, including:

- Change Management: The process that realizes successful service transition

- Release and Deployment Management: The process that ensures the proper building, testing and deploying of a release

- Service Validation and Testing: The process that ensures the integrity and the quality of service transition

- Service Evaluation: The process that considers whether the performance and value of a service is acceptable

- Request Fulfillment: The process that ensures the effective and expedient fulfillment of service requests and provides a standard for evaluation

- Service Asset & Configuration Management: The process that monitors the state of service transition

- Knowledge Management: The process that enhances the ongoing management decision support and service delivery capability

The information provided in this book is based on version 3 of the ITIL® framework, predominantly focusing on the volume of Service Transition. Other guidance provided includes:

- Suggested templates and criteria for implementing Release, Control and Validation (RCV) processes.

- Explanation of the more abstract ITIL concepts to improve understanding.

- Review questions to assist study for the ITIL Intermediate Capability RCV exam.

ITIL V3 Service Capability RCV - Release, Control and Validation of IT Services Best Practices Study and Implementation Guide

ITIL Practitioner Release and Control All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, … and Configuration Management, Second Edition

admin — Mon, 22 Feb 2010 05:07:17 +0000

ITIL Change Management

Product Description
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's 2008 book, the authors once again present a step-by-step guide to IPRC Processes and Certification.

IT Service Management Practitioner: CMDB, Release & Control IT Service Management Practitioner: Release & Control (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Release and Control processes. It covers CMDB, the Change Management, Release Management and Configuration Management processes.

IT Service Management Practitioner: Release & Control (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Release and Control processes. This comprehensive resource is a "must read" for those aspiring to be IPRC certified.

Considering the increasing number of IT Professionals who want to be actively involved in ITIL, this book, should do at least as well as the first edition, which is a bestseller.

ITIL Practitioner Release and Control All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, ... and Configuration Management, Second Edition

ITIL Practitioner Release and Control All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management

admin — Sat, 20 Feb 2010 13:45:12 +0000

ITIL Change Management

Product Description
Fully revised for the latest exam release, this authoritative volume offers thorough coverage of all the material on the IPRC exam. Written by a renowned IT Service Management expert and ITIL Manager, this guide features complete details on all exam domains. Inside, you'll find learning objectives at the beginning of each chapter, exam tips, practice questions, and in-depth explanations. IPRC All-in-One Exam Guide, will not only help you pass the test, but also be your essential on-the-job reference. IT Service Management Practitioner: CMDB, Release & Control IT Service Management Practitioner: Release & Control (based on ITIL®) covers the essential planning, monitoring and optimizing skills required to qualify as a professional who specializes in the Release and Control processes. It covers CMDB, the Change Management, Release Management and Configuration Management processes. IT Service Management Practitioner: Release & Control (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Release and Control processes. This comprehensive resource is a "must read" for those aspiring to be IPRC certified.

ITIL Practitioner Release and Control All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, Release Management and Configuration Management

Implementing ITIL Change and Release Management

admin — Wed, 03 Feb 2010 20:52:24 +0000

ITIL Change Management

Product Description

The Business-Focused, Best-Practice Guide to Succeeding with ITIL Change and Release Management

This book’s practical insights will be invaluable to every IT executive, professional, and user who wants to bring their current change and release practices in line with ITIL—and transform them from a source of frustration into a source of value.

Coverage includes

Discovering and managing your change and release management requirements
Identifying the resources you’ll need to succeed
Building comprehensive schedules for executing change/release management projects
Moving from planning to real-world implementation
Choosing the right tools—or modifying the tools you’ve already invested in
Using change/release management to facilitate auditing and ensure compliance
Leveraging the full business benefits of mature change/release management processes

Covers ITIL version 3

Acknowledgments xv

About the Author xvi

Part I: Planning 1

Chapter 1: Change and Release Management: Better Together 3

Chapter 2: Discovering and Managing Requirements 13

Chapter 3: Defining Change and Release Management Processes 27

Chapter 4: Building Logical Work Flows 41

Chapter 5: Completing the Implementation Plan 51

Part II: Implementing 65

Chapter 6: Choosing the Tools 67

Chapter 7: Migrating or Consolidating Data 85

Chapter 8: Bringing the Process to Life 97

Chapter 9: Choosing and Running a Pilot 109

Chapter 10: Moving from Pilot to Production 121

Part III: Operational Issues 133

Chapter 11: The Forward Schedule of Change 135

Chapter 12: Building the Definitive Media Library 143

Chapter 13: Defining Release Packages 153

Chapter 14: Auditing and Compliance Management 163

Part IV: Reaping the Benefits 173

Chapter 15: Business Impact Analysis 175

Chapter 16: Reports and Service Levels 185

Chapter 17: Linking to Other Processes 199

Index 209

Implementing ITIL Change and Release Management

ITIL Change Management » Release

Business Wire : Invoq Systems To Release ITSM Study at The 16th Annual HDI Conference & Expo.

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CAPM Exam Practice Questions and Solutions, Release 1.3

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ITIL V2 Release and Control Full Certification Online Learning and Study Book Course – The ITIL V2 Practitioner IPRC Complete Certification Kit

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Implementing ITIL Change and Release Management

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