ITIL Change Management » Managers

ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam – The How To Pass on Your First Try Guide

admin — Fri, 21 May 2010 18:27:53 +0000

Product Description

Dramatically increase your chances of passing the exam with this new book. The ITIL V2 managers program may be superseded in a few years in favor of the ITIL V3 intermediate exams. HOWEVER The reason why you should invest in this book NOW and pass your ITIL V2 Managers exam is that this is the path to save time and money and achieve your ITIL Expert status via the ITIL V2 Managers path.

There are various ways to achieve your ITIL Expert status, but the quickest path to get there is via the ITIL V2 Foundation - ITIL V2 Manager - ITIL V2-3 Manager Bridge programs.

Especially when you attend a Fast Track program for the ITIL V2 Manager Certificate. So for these savvy IT Professionals here is your ITIL V2 Manager exam Preparation book, loaded with hints and tips, exam questions and answers and the key points from the ITIL theory to help you in your preparation for the ITIL V2 Manager Service Support and Service Delivery exams.

Preparing for your ITIL Manager-s Exam is a process in itself.

You can try and memorize EVERYTHING from your Course, or you can prepare yourself with this book - specifically geared toward you passing your exam.

Now - based on years of experience in running ITIL Managers Courses, here is the ultimate ITIL v2 Manager-s Exam Preparation Study Guide - so you don-t have to create your own study aid.

In it you will find detailed factsheets for all processes, mindmaps/table of interprocess relationship for all processes, exam answering tips, as well as a complete practice ITIL Manager Exam for Service Delivery and Service Support, and answering guide.

So - you reap from our hard work and years of experience - how effective and efficient is that? This book has everything you will need to do and know to prepare yourself for your ITIL Managers exam.

ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Guide

The Restaurant Manager’s Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation 4th Edition

admin — Tue, 04 May 2010 18:03:07 +0000

ITIL Change Management

Product Description
The multiple award-winning Restaurant Manager s Handbook is the best-selling book on running a successful food service. Now in the fourth completely revised edition, nine new chapters detail restaurant layout, new equipment, principles for creating a safer work environment, and new effective techniques to interview, hire, train, and manage employees. We provide a new chapter on tips and IRS regulations as well as guidance for improved management, new methods to increase your bottom line by expanding the restaurant to include on- and off-premise catering operations. We ve added new chapters offering food nutrition guidelines and proper employee training. The Fourth Edition of the Restaurant Manager s Handbook is an invaluable asset to any existing restaurant owner or manager as well as anyone considering a career in restaurant management or ownership. All existing chapters have new and updated information. This includes extensive material on how to prepare a restaurant for a potential sale. There is even an expanded section on franchising. You will find many additional tips to help restaurant owners and managers learn to handle labor and operational expenses, rework menus, earn more from better bar management, and introduce up-scale wines and specialties for profit. You will discover an expanded section on restaurant marketing and promotion plus revised accounting and budgeting tips. This new edition includes photos and information from leading food service manufacturers to enhance the text. This new, comprehensive 800-page book will show you step-by-step how to set up, operate, and manage a financially successful food service operation. The author has taken the risk out of running a restaurant business. Operators in the non-commercial segment as well as caterers and really anyone in the food service industry will rely on this book in everyday operations. Its 28 chapters cover the entire process of a restaurant start-up and ongoing management in an easy-to-understand way, pointing out methods to increase your chances of success and showing how to avoid the many mistakes arising from being uninformed and inexperienced that can doom a restaurateur's start-up. While providing detailed instruction and examples, the author leads you through finding a location that will bring success, learning how to draw up a winning business plan, how to buy and sell a restaurant, how to franchise, and how to set up basic cost-control systems. You will have at your fingertips profitable menu planning, sample restaurant floor plans and diagrams, successful kitchen management, equipment layout and planning, food safety, Hazardous and Critical Control Point (HACCP) information, and successful beverage management. Learn how to set up computer systems to save time and money and get brand new IRS tip-reporting requirements, accounting and bookkeeping procedures, auditing, successful budgeting and profit planning development. You will be able to generate high profile public relations and publicity, initiate low cost internal marketing ideas, and low- and no-cost ways to satisfy customers and build sales. You will learn how to keep bringing customers back, how to hire and keep a qualified professional staff, manage and train employees as well as accessing thousands of great tips and useful guidelines. This Restaurant Manager s Handbook covers everything that many consultants charge thousands of dollars to provide. The extensive resource guide details more than 7,000 suppliers to the industry virtually a separate book on its own. This reference book is essential for professionals in the hospitality field as well as newcomers who may be looking for answers to cost-containment and training issues.

The Restaurant Manager's Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation 4th Edition

THE MANAGER’S BRIDGE CERTIFICATE IN IT SERVICE MANAGEMENT – A Guide for ITIL® V3 Exam Candidates

admin — Mon, 22 Mar 2010 18:26:11 +0000

ITIL Change Management

Product Description
ITIL and IT Service Management have been practised successfully around the world for more than 20 years. ITIL is a framework for IT service management and provides best management practice to meet ISO 20k. The objective of the ITIL Service Management framework is to give guidance applicable to all types of organisations that provide IT services to businesses. The Manager's Bridge Certificate is intended for those who have an ITIL (V1 or V2) Manager's Certificate in IT Service Management and wish to bridge the gap between their existing qualification and ITIL Expert in IT Service Management. The main focus of "The Managers Bridge" is the new content of ITIL V3 and the content that has changed. The book is closely aligned to the structure of the syllabus. It can either be used as a learning aid for self study or as a reference or revision aid within an accredited training course. This is an ITIL Licensed Product.

THE MANAGER'S BRIDGE CERTIFICATE IN IT SERVICE MANAGEMENT - A Guide for ITIL® V3 Exam Candidates

ITIL V3 Managers Bridge – Complete Expert Certification Program; Essential Study Guide and Accredited eLearning Program

admin — Mon, 01 Mar 2010 19:49:18 +0000

ITIL Change Management

Product Description
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

The Art of Service's courses are delivered by authorized trainers who are highly experienced in their field. As an accredited Course Provider we have delivered accredited training for many years. Our pass rates are consistently above the average.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace.

Course Description:

This book and online learning course gives candidates a fast track route to the new ITIL Version 3 Expert Certificate. The aim of the course is to highlight the new topics in ITIL version 3 and the main differences from earlier ITIL versions. Managers will gain a strong understanding of the enhancements to ITIL best practice bought about through the version 3 refresh.

The ITIL v3 Managers Bridge exam provides a fast track to gaining the ITIL v3 Expert certification. In this course, you gain the knowledge necessary to take the ITIL v3 Managers Bridge exam.In addition, this course covers new ITIL v3 content and introduces the Service Lifecycle, which forms the core of ITIL v3, spanning the five core volumes that provide an end-to-end view of IT, and its integration with business strategy. It also provides an overview of the main differences on topics known from earlier ITIL versions.

This course has exercises and assignments spread throughout the course to reinforce the knowledge gained, it uses an engaging, interactive and flexible online approach to position the student to successfully complete the ITIL v3 Managers Bridge.

Learning Objectives: At the end of this course, the learner will gain competencies in:

* Service Management as a practice

* Service Lifecycle

* Generic Concepts & Definitions, Key Principles & Model

* Processes

* Functions

* Roles & Organisation

* Technology & Architecture

* Implementation Considerations

* ITIL Qualification scheme

* Complementary Industry Guidance

As well as preparing participants for the exam.

Pre-requisites:

Candidates must hold the ITIL v1 or v2 Service Manager Certificate or have at least 12 credits from ITIL v1 or v2 Foundation and Practitioner certifications.

Delivery:

The program combines presentations supported by accredited trainer audio. There are also quizzes and exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the examination.

The examination is a 90 minute 'closed book' exam consisting of 20 complex multiple choice questions. The pass mark is 16/20 (80%)

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentations with trainer audio

* The Art of Service ITIL v3 Managers Bridge Book

* Exercises + Answers

* Mock Exam questions

ITIL V3 Managers Bridge - Complete Expert Certification Program; Essential Study Guide and Accredited eLearning Program

The ITIL Survival Managers Exam Preparation Aid

admin — Thu, 18 Feb 2010 09:47:20 +0000

ITIL Change Management

Product Description
This comprehensive guide helps you simulate the ITIL Managers exams. There is a clear explanation and tips to help you prepare. The included case study and set of 5 questions for Service Support and 5 questions for Service Delivery, is supplemented with a model answer guide for all 10 questions. Whether you put yourself under the real pressure of sitting this exam or use it as an additional study guide the investment is assured.

The ITIL Survival Managers Exam Preparation Aid

ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam – The How To Pass on Your First Try Certification Study Guide

admin — Wed, 17 Feb 2010 20:54:28 +0000

ITIL Change Management

Product Description
Dramatically increase your chances of passing the exam with this new book. The ITIL V2 managers program may be superseded in a few years in favor of the ITIL V3 intermediate exams. HOWEVER The reason why you should invest in this book NOW and pass your ITIL V2 Managers exam is that this is the path to save time and money and achieve your ITIL Expert status via the ITIL V2 Managers path.

There are various ways to achieve your ITIL Expert status, but the quickest path to get there is via the ITIL V2 Foundation - ITIL V2 Manager - ITIL V2-3 Manager Bridge programs.

Preparing for your ITIL Manager’s Exam is a process in itself.

You can try and memorize EVERYTHING from your Course, or you can prepare yourself with this book - specifically geared toward you passing your exam.

Now – based on years of experience in running ITIL Managers Courses, here is the ultimate ITIL v2 Manager’s Exam Preparation Study Guide - so you don’t have to create your own study aid.

So – you reap from our hard work and years of experience – how effective and efficient is that? This book has everything you will need to do and know to prepare yourself for your ITIL Managers exam.

ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide

Passing the ITIL v2 Managers Exam: How to pass Service Delivery and Service Support

admin — Sun, 14 Feb 2010 02:15:46 +0000

ITIL Change Management

Product Description
Passing the ITIL v2 Managers Exams gives you hard hitting advice about how to approach what is known in the industry as a difficult set of exams. The Service Support and Service Delivery exams for ITIL v2 are often feared, loathed or ignored. However, if you are going to take them on, then this book will become an exceptional source of guidance, advice, tips and tricks. The book is an enlightening insight from one of the world's most prolific trainers and experts in the field. Above all the book is a complementary product for those attending accredited training courses, with an experienced lead trainer. Any IT professional that wants to see the expected standard and requirements to pass the ITIL v2 Managers exams needs to add this to their library.

Passing the ITIL v2 Managers Exam: How to pass Service Delivery and Service Support

ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam – The How To Pass on Your First Try Certification Study Guide – Second Edition

admin — Sat, 13 Feb 2010 12:48:10 +0000

ITIL Change Management

Product Description
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v2 Service Managers Certificate.

There are various ways to achieve your ITIL Expert status, but the quickest path to get there is via the ITIL V2 Foundation - ITIL V2 Manager - ITIL V2-3 Manager Bridge programs.

Preparing for your ITIL Manager's Exam is a process in itself.

You can try and memorize EVERYTHING from your Course, or you can prepare yourself with this book - specifically geared toward you passing your exam.

Now - based on years of experience in running ITIL Managers Courses, here is the ultimate ITIL v2 Manager's Exam Preparation Study Guide - so you don't have to create your own study aid.

So - you reap from our hard work and years of experience - how effective and efficient is that? This book has everything you will need to do and know to prepare yourself for your ITIL Managers exam.

Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which paves the way for ITIL Service Managers Certification, should do at least as well as the first edition, which is a bestseller.

ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam - The How To Pass on Your First Try Certification Study Guide - Second Edition

Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners

admin — Sun, 07 Feb 2010 20:02:37 +0000

ITIL Change Management

Product Description
The recent version of ITIL is architected around a Service Lifestyle - but what services does IT really deliver that belong to that lifestyle? Rather than discuss ITIL theory around Service Catalogs and Portfolios, this book gives you the actual IT service descriptions for running, operating and managing an entire IT infrastructure. It's all here - complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes and much more all packed into this one handbook! Just about every IT service is described in this book. Take what service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs and portfoliios. All the services needed to effectively support and deliver IT services are at your fingertips with this one book.

Servicing ITIL: A Handbook of IT Services for ITIL Managers and Practitioners

ITIL Change Management » Managers

ITIL Service Manager Exam Preparation Course in a Book for Passing the ITIL Service Managers V2 Exam – The How To Pass on Your First Try Guide

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The Restaurant Manager’s Handbook: How to Set Up, Operate, and Manage a Financially Successful Food Service Operation 4th Edition

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THE MANAGER’S BRIDGE CERTIFICATE IN IT SERVICE MANAGEMENT – A Guide for ITIL® V3 Exam Candidates

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