Product Description

10 practical Actions for IT management to improve your business and reach compliance at the same time.

How to make sense of SOX, COBIT, CoSo, ISO 20000, BS7799/ISO17799.

"Beyond Compliance" provides a structured and yet practical approach to improve IT Governance and implement IT Risk Management to comply with regulatory and auditory requirements and increase the benefits IT delivers to the business.

Ralf T. Grünendahl and Peter Will argue that you should use the momentum SOX or other external triggers provide to reorganise the way you handle your IT.

Beyond Compliance: 10 Practical Actions on Regulation, Risk and IT Management

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5. The Failure of Risk Management: Why It’s Broken and How to Fix It
6. Risk Management for IT Projects: How to Deal with Over 150 Issues and Risks

Product Description
CAPM Exam Secrets helps you ace the Certified Associate in Project Management Exam, without weeks and months of endless studying. Our comprehensive CAPM Exam Secrets study guide is written by our exam experts, who painstakingly researched every topic and concept that you need to know to ace your test. Our original research reveals specific weaknesses that you can exploit to increase your exam score more than you've ever imagined. CAPM Exam Secrets includes: The 5 Secret Keys to CAPM Exam Success: Time is Your Greatest Enemy, Guessing is Not Guesswork, Practice Smarter, Not Harder, Prepare, Don't Procrastinate, Test Yourself; A comprehensive General Strategy review including: Make Predictions, Answer the Question, Benchmark, Valid Information, Avoid 'Fact Traps', Milk the Question, The Trap of Familiarity, Eliminate Answers, Tough Questions, Brainstorm, Read Carefully, Face Value, Prefixes, Hedge Phrases, Switchback Words, New Information, Time Management, Contextual Clues, Don't Panic, Pace Yourself, Answer Selection, Check Your Work, Beware of Directly Quoted Answers, Slang, Extreme Statements, Answer Choice Families; Comprehensive sections including: Progressive Elaboration, Different Types of Organization, Project Execution Process, Monitor and Control Work, Project Scope Management Knowledge, WBS (Work Breakdown Structure), Integrated Change Control, Scope Verification, Project Time Management, Activity Duration, Schedule Control, Cost Estimating, Quality Control, Project Expeditor, Schedule Development, Project Quality, Management Knowledge Area, Perform Quality Assurance, Cost Management, Quality Planning and Quality Control, Perform Quality Control, Human Resource Planning, Manage Project Team, Project Management Plan, Project Management Processes, Communications Planning, Performance Reporting, Project Manager, Scope Control, Manage Stakeholders, Risk Management Planning, Qualitative Risk Analysis, Risk Response Planning, and much more...

CAPM Exam Secrets Study Guide: CAPM Test Review for the Certified Associate in Project Management Exam

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Product Description
The leading project management workbook-and a world-class PMP(r)/capm(r) Exam study guide

This updated and revised ninth edition of the renowned workbook by Harold Kerzner is now a powerful two-in-one resource: Project Management Workbook and PMP(r)/CAPM(r) Exam Study Guide. This new edition is:
* The most helpful workbook of insightful problems and exercises to supplement the industry-leading project management "bible," Project Management, Ninth Edition
* A stand-alone, self-study guide to the Project Management Professional (PMP(r)) Certification Exam, complete with simulated exam questions

Project Management Workbook and PMP(r)/CAPM(r) Exam Study Guide, Ninth Edition provides solutions to all problems, questions, and cases, making it a must-have resource for mastering the critical skills of successful project management.

Other powerful tools by Harold Kerzner:

Project Management: A Systems Approach to Planning, Scheduling, and Controlling, Ninth Edition (0-471-74187-6)

Project Management Case Studies, Second Edition (0-471-75167-7)

Project Management Workbook and PMP/CAPM Exam Study Guide , 9th Edition

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Product Description
In the future, will human resource management emerge as an even more critical factor in developing and maintaining a company's competitive edge, or will it become just one more outsourced function overseen by managers busy juggling several other responsibilities at the same time? Will HR departments buckle under the constant pressure to do more with less, or will inspired leaders develop practices that link HR to overall business strategies and improved organizational capabilities? Tomorrow's HR Management is about creating the future right in your own company—adapting to meet the needs of your enterprise and the demands of a changing business environment.

In this remarkably visionary volume, 48 of the most perceptive and imaginative HR executives, consultants, and scholars from around the world offer their views on the future of the field and prescribe courses of action that will help CEOs and HR managers shape that future. Each of the book's six sections advocates a strategic goal designed to increase HR's productivity, efficiency, and adaptability. Each chapter analyzes obstacles and formulates tactics designed to help reach these goals. This book helps HR managers and business leaders to:

• Manage HR like a business—define and deliver clear outcomes
• Play new roles in the competitive environment of the future
• Prepare for the future
• Build an infrastructure and discover how to measure progress
• Remember the human in Human Resources
• Go global through advances in technology.

Whether the future brings a steady and gradual curve of change or dramatic events that require drastic, overnight adjustments to radically new business environments, Tomorrow's HR Management will help lead the way in meeting these challenges and can be used by anyone from the CEO to the newest HR professional to create a more competitive organization.

Tomorrow's HR Management: 48 Thought Leaders Call for Change

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Product Description
An easy-to-read introduction to the entire ITIL V3 Library, this is the official handbook on ITIL. Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

Foundations of IT Service Management V3

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6. Foundations of IT Service Management: based on ITIL

Product Description
'Six Sigma for IT Management - A Pocket Guide' provides a methodology for continuous process improvement by reducing the amount of variation in process outcomes. It has become a key element of Total Quality Management (TQM) initiatives. This pocket guide analyses the elements within each process, identifying the critical characteristics, defining and mapping the related processes, understanding the capability of each process, discovering the weak links and then upgrading the capability of the process. It also sets out information on using the Six Sigma approach successfully in IT service organisations to ensure better business outcomes, focusing on practical implementation issues of using Six Sigma together with ITIL and other general IT process improvements.

Six Sigma for IT Management - A Pocket Guide

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Product Description
The Information Technology Infrastructure Library (ITIL) is a set of concepts and policies for managing the Information Technology (IT) services (ITSM), developments and operations. ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC).

Information Technology Infrastructure Library: Information technology, Trademark, United Kingdom, Office of Government Commerce, IT service management, ... Management

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• ISBN13: 9780072257045
• Condition: USED - VERY GOOD
• Notes:

Product Description
Study for the CAPM while uncapping your project management potential with the help from author Joseph Phillips and the powerful All-in-One series. Understand the intricacies of managing time, cost, quality, human resources, and more. Learn to assess and control risk and effectively manage procurements. Key term reviews and end-of-chapter assessment exams have been carefully prepared to give you a leg up on the competition. Plus--the included CD-ROM features two different exam simulations. So, manage your career. Pick up this resource and earn the new CAPM certification.

CAPM Certified Associate in Project Management All-in-One Exam Guide

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Product Description
The book is a new updated edition of Ed Van Schaik's A Management System for the Information Business, Organizational Analysis originally published in 1985.

The CD provided in the back of this book contains a program called ISMLite2006, which incorporates the IT organizational analysis techniques in the book. The program is written in MS Access database and Visual Basic. This is an excellent way for readers to try-out the techniques described in the book and begin or renew their journey into ITSM.

Contents:
Executive perspective
Phases of growth for IT processes
Introduction to IT organization
Information systems management architecture
Planning and control concepts
Management planning
Implementing a management system
Service Level Management
Long-range planning of a management system
ISMA Information Systems Management Architecture
Comparison of ISMA, ITIL, ISO 20000 and COBIT

A Management System for the Information Business

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17 - Change Management by Richard Mulvey

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Product Description
With the worldwide surge in the demand for project management skills, the PMP and CAPM are among the hottest certifications today. To pass the PMP or CAPM exam, you need a no-gimmicks, no-nonsense book on the exam objectives. PMP In Depth is that book! Best-selling author Paul Sanghera offers concise yet comprehensive coverage of each topic included in the PMP and CAPM exams. With a laser sharp focus on the exam objectives, this study guide goes beyond being a simple exam cram. It includes hundreds of questions and detailed answers modeled after the actual exam and contains a complete practice exam with fully explained answers. It is 100% compatible with the latest (3rd) edition of the Project Management Body of Knowledge (PMBOK) by PMI. Appropriate for beginners, PMP In Depth assumes no prior knowledge of project management and presents material in a logical learning sequence: each section builds upon previous sections and each chapter upon previous chapters. All concepts-- simple and complex--are well-defined and clearly explained the first time they appear. There is no hopping from topic to topic and no technical jargon without explanation. PMP In Depth is written to the most current versions of the PMP and CAPM exams and also serves as a great reference tool for project managers after the exam. Maximize your learning and minimize your study time!

PMP in Depth: Project Management Professional Study Guide for PMP and CAPM Exams

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Product Description
Practitioner Release and Control for IT Service Management, based on ITIL®- A Practitioner Guide aims at helping the reader to prepare for using Best Practices in his or her role in the area of Change Management, Release Management and Configuration Management. The guidance provided in this book is based on ITIL, the Best Practice Library in IT Service Management. The chapters are structured round the main competency areas of the practitioner requirements: Manage, Organize, Optimize, so the reader can relate reading material and tasks easily.

Release and Control for IT Service Management, based on ITIL - A Practitioner Guide

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4. ITIL Practitioner Release and Control All-in-one Exam Guide and Certification Work book; CMDB and IT Service Management with Change Management, … and Configuration Management, Second Edition
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6. ITIL V2 Release and Control Full Certification Online Learning and Study Book Course – The ITIL V2 Practitioner IPRC Complete Certification Kit

Product Description
Developed by an award-winning author and PMP, this excellent reference tool will help you manage your projects or study for the PMP exam. Every PMBOK Knowledge Area, Process, Input, Output, and Tool & Technique is listed. Based on the PMBOK Fourth Edition.
Format: Two-sided, laminated reference card that conveniently fits in a notebook or folder. Format: 8.5 x 11

PMP Project Management Knowledge Areas & Processes

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Product Description

Discover How to Dramatically Improve the Processes of Project-Based Management in Any Organization!

One of the most influential books ever written on the development of project management, The Handbook of Project-Based Management has been completely revised for a new generation of students and practitioners. The Third Edition now features a major change in focus from delivering corporate objectives to achieving strategic change, including embedding corporate change after a project is completed.

Filled with over 150 illustrations, The Third Edition of The Handbook of Project-Based Management contains:

• A rigorous guide to project management practice for the twenty-first century
• Complete tools for managing project performance and process
• New to this edition: new focus on achieving strategic change; new information on the project life cycle; new applications to different industries; new material on strategic design, stakeholders, and organizational capability; shift in emphasis from administrative procedures to governance

Inside this Cutting-Edge Guide to Twenty-First Century Project Management

• The Context of Projects: • Projects for Delivering Beneficial Change • Project Success and Strategy • The People Involved • Managing Performance: • Scope • Project Organization • Quality • Cost • Time • Risk • Managing the Process: • Project Process • Project Start-Up • Project Execution and Control • Project Close-Out • Governance of Project-Based Management: • Project Governance • Program and Portfolio Management • Developing Organizational Capability • Governance of the Project-Based Organization • International Projects

The Handbook of Project-based Management: Leading Strategic Change in Organizations

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Product Description
The PMBOK9(r) Guide - Fourth Edition continues the tradition of excellence in project management with a standard that is even easier to understand and implement, with improved consistency and greater clarification.

• Standard language has been incorporated throughout the document to aid reader understanding.
• New data flow diagrams clarify inputs and outputs for each process.
• Greater attention has been placed on how Knowledge Areas integrate in the context of Initiating, Planning, Executing, Monitoring & Controlling, and Closing process groups.
• Two new processes are featured: Identify Stakeholders and Collect Requirements.

A Guide to the Project Management Body of Knowledge:

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