ITIL Change Management » basierend http://technical-check-center.com ITIL Change Management, ITIL Certification, ITIL Principles Wed, 28 Jul 2010 02:07:03 +0000 http://wordpress.org/?v=2.8.6 en hourly 1 Foundations of IT Service Management basierend auf ITIL V3 http://technical-check-center.com/foundations-of-it-service-management-basierend-auf-itil-v3/ http://technical-check-center.com/foundations-of-it-service-management-basierend-auf-itil-v3/#comments Mon, 01 Feb 2010 19:30:32 +0000 admin http://technical-check-center.com/foundations-of-it-service-management-basierend-auf-itil-v3/ Related Posts
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Product Description
The Official itSMF Handbook on ITIL®!

Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

The Foundations book has been a significant contributor to the acceptance of ITIL worldwide. It is used in numerous countries and was made available in thirteen languages. The upgrade of this title can provide the same value to ITIL version 3, supporting its acceptance by creating an easy-to-read introduction into the entire ITIL library. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.


This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement

PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement and much more!

Foundations of IT Service Management basierend auf ITIL V3

Related Posts

  1. ITIL Change Management
  2. IT Service Management BITIL® V3 – A Pocket Guide
  3. ITIL® V3 – A Pocket Guide
  4. Foundations of IT Service Management: The Unofficial ITIL v3 Foundations Course in a Book
  5. Itil Lifecycle Publication Suite, Version 3: Continual Service Improvement, Service Operation, Service Strategy, Service Transition, Service Design
  6. Foundations of IT Service Management: based on ITIL
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