ITIL Change Management ITIL Change Management, ITIL Certification, ITIL Principles

ITIL V3 Implementation Quick Guide – The Art of Stress-Free IT Service Management – Second Edition

ITIL Change Management

Product Description
In this highly practical book, author and professional speaker Ivanka Menken reveals the techniques behind IT Service Management, and shows how anyone can learn to use them well. For managers, teachers, consultants-and anyone else who talks ITIL and expects someone to listen-The Art of Stress-Free IT Service Management provides an insider's perspective on how to effectively present ideas to anyone. It's a unique and instructional Quick Guide through the embarrassments and triumphs Ivanka has experienced over 15 years of educating, consulting and speaking to crowds of all sizes.

With lively lessons and surprising confessions, you'll get new insights into the Art of IT Service Management-as well as teaching, learning, and performance-directly from a master of the trade.

Highlights include:

* Menken's hard-won and simple philosophy, culled from years of lectures, teaching courses, and hours of appearances

* Practical advice, including how to plan and implement, the science of not boring people, how to not bore people, and what to do when things go wrong

* The inside scoop on how to get the maxiumum ROI from ITIL

Menken mixes mix smart thinking and great instant usability like no one else.

The Art of Stress Free IT Service Management has been imitated many times over - but only now, with its Second Edition, has it met its match.

ITIL V3 Implementation Quick Guide - The Art of Stress-Free IT Service Management - Second Edition