-ITIL- Conseil
ITIL is owned by the United Kingdom's Office of Government Commerce. The OGC's site provides information on how to get ITIL documentation. There's also a handbook for implementing ITIL. ITIL, otherwise known as IT Infrastructure Library,is a concept that has revolutionized IT departments around the world.
Project management is a complex discipline and it would be wrong to assume that blind application of PRINCE2 will result in a successful project. To a business, customers and users are the entry point to the process model. -ITIL- Conseil Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost.
The CCTA defines problems and known errors. There will always be problems and costs associated with implementing ITSCM.
The eSourcing Capability Model for Service Providers (eSCM_SP) and eSourcing Capability Model for Client Organizations (eSCM-CL) from the ITSqc for Sourcing Management.
