-ITIL- Best Practices
In a recent survey, seventy-seven percent of survey respondents either agreed or strongly agreed that "ITIL does not have all the answers". Accusations that many ITIL advocates think ITIL is "a holistic, all-encompassing framework for IT governance" are sometimes heard.
The Service Level Manager relies on all the other areas of the Service Delivery process to provide the necessary support which ensures the agreed services are provided in a cost effective, secure and efficient manner. Quality control during the development and implementation of new hardware and software is also the responsibility of Release Management. -ITIL- Best Practices PRINCE2 provides a Method for managing projects within a clearly defined framework.
The latest version of ITIL emphasizes knowing how an organization will service a crisis. Gradual recovery - This option is often chosen by organizations that don't need to use the business processes supported by IT services for 72 hours or longer.
The available ITSM literature has a distinct operational flavor, but also shades into software quality and architectural concerns (especially related to infrastructure, capacity, and operability), while usually steering clear of project management and actual software development.
