IT-Service Continuity Management
Outside of ITIL, other IT Service Management approaches and frameworks exist, including the Enterprise Computing Institute's library covering general issues of large scale IT management, including various Service Management subjects. The current move towards ISO/IEC 27001 may require some revision to the ITIL Security Management best practices which are often claimed to be rich in content for physical security but weak in areas such as software/application security and logical security in the ICT infrastructure.
The guide to IT service management is an important document. Implemented properly, ITIL can result in significant cost savings, improved services, clearly defined IT roles and ways to measure progress. IT-Service Continuity Management The PRINCE2 process consists of three sub-processes and these cover the way in which a work package should be accepted, executed and delivered.
It specifies the amount of time it will take for the recovery and when the recovery should be completed. It includes a checklist of key tasks.
The ITIL Foundation processes are broken down into two major groupings
