Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
Product Description
How do you implement ITIL? Finally, there is a book that shows you how! This is not a theoretical treatise, but a practical guide that shows you the activities and steps to show results quickly. In this book you will learn about: Defining and building a comprehensive implementation approach that incorporates process, technology, organization and governance activities; Practical tips and step-by-step approaches for defining your Service Management Vision, building your processes, developing a communications strategy, analyzing stakeholders, identifying technology requirements and building your implementation program; What areas should be addressed as part of a proper assessment approach and how to focus assessment efforts to gain the maximum results from 3rd party consultants; How to best organize your program work plans; What key Work Products need to be produced by each step in your program; Different options for transitioning your Service Management solutions and building an appropriate IT Service Management Organization. In addition, this book is chock full of reference charts where you can easily find things such as Service Management Organizational Role descriptions, input and output dependencies for every ITIL process and function, work products that should be produced by each process, key tooling functions and more. This is a comprehensive guide for building your IT Service Management program with all the information you need in one place.
Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
February 12th, 2010 - 11:39
This might be a decent book were it not for all the typos, spelling mistakes and grammatical errors. As I was quite surprised at the lousy quality of editing, I checked the publisher’s web site to find that it is a self-publishing service. That explains a lot. Funny that none of the ‘reviews’ on the back of the book mention the author’s inability to write English.
Rating: 1 / 5
February 12th, 2010 - 13:57
This book basically takes a standard project implementation methodology and applies it to ITIL in an attempt to claim that the book will enable organization’s to implement ITIL processes. The book did not help us get any close to implementing ITIL.
Rating: 1 / 5
February 12th, 2010 - 15:16
I found this book very helpful as an implementation guide following my ITIL training. The ITIL training I received did not provide any real guidance on how to actually implement the ITIL best practices and framework, and Mr Steinberg’s book provided a very complete and well thought through practical implementation approach. It is very comprehensive, and I found myself picking and choosing the methods that could best be applied to different company cultures. I found the area on ‘Visioning’ very thought provoking and provided a customer and business oriented approach that is often missing in ITIL implementations.
Rating: 5 / 5
February 12th, 2010 - 15:26
This book has comprehensive information to help you put together a plan for your ITIL Implementation. There is information on roles, RACI breakdowns, ideas on governance, everything you need to think about to make your plan. It’s making me look like a hero!
Rating: 5 / 5
February 12th, 2010 - 15:37
Implementing ITSM via new or modified practices? Start here as a shortcut to planning your ITSM program’s activities. This is a great reference for those tasked with implementing the changes and projects required for successful ITSM implementations. It also includes some very useful guidelines for functional requirements of ITSM oriented tools that will assist with criteria selection for acquiring or integrating tools. Illustrates a customizable model for implementation including roles, responsibilities, activities, tasks, WBS, checklists, templates and metrics. Don’t be expecting a breakthrough book on ITIL process theory – this is all about the Program Office perspective that is missing in most ITIL books and often not fully understood until after the pain begins. If you seek an academic review on ITIL processes you will be disappointed and miss the true value of this reference. If you already have a mature Program Management office overseeing your ITSM implementation this guide is less critical but still valuable. Keep in mind the methodology and models presented are based on generic large scale implementations and must still be customized for individual needs and various scopes. This should be expected, as a one size fits all solution would never satisfy all the unique needs of the customers and their discrete business needs. Instead, consider it as a starting guide and adapt it accordingly to fill existing voids within your ITSM program structure or validate your chosen path.
Rating: 5 / 5