Foundations of IT Service Management Based on ITIL® V3
Product Description
Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
February 21st, 2010 - 14:19
This is one of the worst written books I have ever read. The book is a tough read. Information is just thrown at you like verbal(allthough written) diarrea.
Rating: 1 / 5
February 21st, 2010 - 16:39
Jan van Bon/Ivo van Haren and their team have again delivered a great foundations book – a standard that deserves its place in every ITIL practitioner’s library.
Hats off!
Rating: 4 / 5
February 21st, 2010 - 16:49
It is a good book to get you to the pass ITIL foundation exam but it is extremely limited, hard to read and does not contain a lot of the useful ITIL materials.
If you are not going to take the test, find another better book.
Rating: 3 / 5
February 21st, 2010 - 17:06
This book was never proof read it has lots of mistakes and the sample tests also have mistakes. What a waste of money.
Rating: 2 / 5
February 21st, 2010 - 19:18
Very well organized and written. Provides a great overview for professionals wanting to get started on ITIL.
Rating: 5 / 5