ITIL Change Management » Itil Certification

The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service….

admin — Wed, 12 May 2010 18:28:34 +0000

Product Description

The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition

New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes

* 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams
* 150 hours of work poured into 144 pages of real life data for this Guide.

Known as the "ITIL V3 Encyclopedia", The Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you.

Use the 51 MindMaps and 19 tables of ITIL data to:

* Compare your ITIL approach to your competitors' and best practice
* (Re)design your ITIL processes and activities to improve results -- based on The new extensive MindMaps
* Get more insight in the processes activities
* Convince your boss (or client) to OK your implementation ideas and budget
* Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization
* Find out how relations between processes differ by process (lots of data.)

Reviews:

"Now when clients ask process or activity questions we don't have to spend hours researching relations and implications. This is an invaluable reference book." --Greer Chauvin

"Finally an excellent insight in ITIL v3's processes, activities and relations." --Manuel P. Reed

"I highly recommend this book, this is the best in its kind for your ITIL V3 initiatives/rollouts." --Harry Santiago

"This book delivered exactly, and more, what it promised. We got extensive insight into the ITIL V3 processes, activities and their relationships from this title. Something we have ONLY been able to retrieve from this book and nowhere else." --Victor K. Burgoyne

"I take it into bed for night time reading (I love this stuff!) and mark it up with a highlighter and sticky notes. The Art of Service's reports are always so well edited & organized. My ITIL advice? Run, don't walk, and order your copy today. This may be the best investment you make in preparation for adopting ITIL and researching ITIL V3 products or services." --Erskine Maclagan-

The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service....

ITIL V2 Release and Control Full Certification Online Learning and Study Book Course – The ITIL V2 Practitioner IPRC Complete Certification Kit

admin — Sat, 08 May 2010 18:29:53 +0000

ITIL Change Management

Product Description
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

On-demand eLearning: Don't pay over $ 3,000.00 for a 5 day class room based course - you're out of touch with your work for 5 days and including the course fee: the costs are insurmountable - take the online learning option instead and study at your own pace. Trainer Facilitated - on average 5 hours per course and One on One Support - you don't get that in class!

Course Description:

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Practitioner Level Certificate Release and Control (IPRC).

To ensure quality and consistency of the services provided to its customers, IT departments must control what is in the infrastructure and manage how and when changes are made. By effectively implementing the Release and Control processes within an IT infrastructure, this goal can be achieved.

Learn Practical techniques in implementing the ITIL disciplines to support the Release and Control phase of the IT service lifecycle, enabling you to develop, implement and manage IPRC processes in your own organization. Learn how to plan, implement and optimize the Change Management, Release Management and Configuration Management processes. Through interactive workshops, with certified trainers you gain the skills necessary to successfully take the ITIL Practitioner Release and Control Certification Exam.

You'll learn how to:

* Prepare for and take the ITIL Practitioner Release and Control (IPRC) Certification Exam

* Plan key activities for Change Management, Release Management and Configuration Management

* Define the monitoring and reporting of key performance indicators and achievements

* Propose continuous improvements for the Release and Control processes

* Organize the relationships between the Release and Control processes

* Monitor and optimize the Release and Control processes

Delivery:

The program combines short presentations supported by accredited trainer audio. There are also quizzes and exercises (marking scheme provided) to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the multiple-choice APMG/EXIN examination.

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentation with trainer audio

* The Art of Service Release and Control Book

* Exercises + Answers

* Mock Exam questions

The Foundation Certificate in IT Service Management is required to take the IPRC Certification Exam at the end of this course.

ITIL V2 Release and Control Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit

The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition

admin — Sun, 02 May 2010 18:27:40 +0000

ITIL Change Management

Product Description
New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes

* 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams

* 150 hours of work poured into 144 pages of real life data for this Guide.

Use the 51 MindMaps and 19 tables of ITIL data to:

* Compare your ITIL approach to your competitors' and best practice

* (Re)design your ITIL processes and activities to improve results -- based on The new extensive MindMaps

* Get more insight in the processes activities

* Convince your boss (or client) to OK your implementation ideas and budget

* Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization

* Find out how relations between processes differ by process (lots of data.)

Reviews:

"Now when clients ask process or activity questions we don't have to spend hours researching relations and implications. This is an invaluable reference book." --Greer Chauvin

"Finally an excellent insight in ITIL v3's processes, activities and relations." --Manuel P. Reed

"I highly recommend this book, this is the best in its kind for your ITIL V3 initiatives/rollouts." --Harry Santiago

"This book is unique in its offer: the Mindmaps, the added ITIL process information is invaluable, and the book is set up and laid out in a way that makes it easy to navigate and supports us in considering which ITIL move we need to make next in order to gain maximum benefit and momentum form ITIL v3." --Thomas Evans "I take it into bed for night time reading (I love this stuff!) and mark it up with a highlighter and sticky notes. The Art of Service's reports are always so well edited & organized. My ITIL advice? Run, don't walk, and order your copy today. This may be the best investment you make in preparation for adopting ITIL and researching ITIL V3 products or services." --Erskine Maclagan

The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition

ITIL V3 Service Lifecycle CSI Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Continual Service Improvement Exam … Certification Study Guide- Second Edition

admin — Mon, 26 Apr 2010 18:03:16 +0000

ITIL Change Management

Product Description
The first edition of this book is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v3 CSI Certificate.

This self-study exam preparation guide for the ITIL V3 Service Lifecycle CSI certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided.

Can you imagine valuing a book so much that you send the author a "Thank You" letter?

Tens of thousands of people understand why the material by The Art of Service is a worldwide best-seller. Is it their years of ITIL experience? The endless hours of ongoing research? The interviews with those who failed the exam, to identify gaps in their knowledge? Or is it the razor-sharp focus on making sure you don't waste a single minute of your time studying any more than you absolutely have to? Actually, it's all of the above.

This book includes new exercises and sample questions never before in print. Offering numerous sample questions, critical time-saving tips plus information available nowhere else, this book will help you pass the ITIL V3 Service Lifecycle CSI exam on your FIRST try.

Done the ITIL V3 Service Lifecycle CSI course, up to speed with the theory? Buy this. Read it. And Pass the ITIL V3 Service Lifecycle CSI Exam.

Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL v3 CSI and paves the way to ITIL v3 Expert Certification, should do at least as well as the first edition, which is a bestseller.

ITIL V3 Service Lifecycle CSI Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Continual Service Improvement Exam ... Certification Study Guide- Second Edition

ITIL V3 Foundation No Time To Study Guide

admin — Wed, 17 Mar 2010 18:34:47 +0000

ITIL Change Management

Written by an award-winning author with Foundations and PMP certifcations
Covers ITIL Functions, Services Strategy, Sevice Design, Service Transition, Service Operation, and Continual Service Improvement
Excellent Study Guide and Working Reference for both preparing for the exam and for applying ITIL techniques on the job
Clearly written and formatted to deliver maximum impact
Over a dozen charts, diagrams, and illustrations

Product Description

No Time to Study?

ITIL® V3 Foundation No Time to StudyTM Guide is the right study guide for you whether you...

Just want to learn what you need to know to the pass the ITIL Foundations 3 Exam.

Have taken an ITIL class and now need incredibly good study notes to pull your learning together.

Spent time reading all about ITIL and now need to focus on the highlights to pass your exam.

Want an excellent ITIL summary to refer to as you begin or continue practicing ITIL on the job.

Make No Mistake, this 17-page Guide is PACKED with information.
Every list, rule, and acronym that you are likely to find in the exam is on these pages, as well as full-color charts and diagrams that explain and illustrate complex concepts. It also includes test-taking strategies, details about the exam environment, and how the exam is weighted for each ITIL subject area.
Experts state that most people need to see information three times before they remember it. Use your time wisely. ITIL® V3 Foundations No Time to StudyTM Guide will streamline your study time by getting you focused on what you really need to know.

ITIL V3 Foundation No Time To Study Guide

ITIL V3 Foundation Complete Certification Kit – Third Edition: Study Guide Book and Online Course

admin — Mon, 15 Mar 2010 18:25:39 +0000

ITIL Change Management

Product Description
The ITIL (Information Technology Infrastructure Library) V3 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL V3 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and Noble and many more, this Third edition has refreshed the study guide and online learning program, with its updated, inspiring, and detailed plan for passing your ITIL V3 Foundation exam on the first attempt. With new examples, instructions, and cautionary advice, the ITIL V3 Foundation Complete Certification Kit is, to quote numerous of ITIL certified clients, "the gold standard of ITIL Certification."

As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL framework, ITIL certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our online program that together provides everything you need to prepare for the ITIL V3 Foundation certification exam, including:

- Real-world scenarios that describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding.

- Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions.

- A Real World Guide to ITIL V3 Skills. Key information and real world examples organized around the actual day-to-day tasks and challenges you'll face in the field of IT Service Management.

- Ability to assess what you've learned with challenging ITIL Foundation exam style questions.

- Adobe Flash presentations that you can view and replay as many times as required, facilitated by certified ITIL trainers who explain each of the topics and concepts of ITIL.

- Materials developed on the specific syllabus and exam criteria - so that you can be confident in achieving exam success on your first attempt.

This new Expanded and Updated edition includes:

- Content updated to match syllabus 4 - processes and other content areas all provided for in both the book and elearning presentations

- More in-depth exam prep - eg. answer guides for all exam questions

- More content depth in a number of areas

Editorial Reviews:

- Read the book, took the online course and test, PASSED.

- This ITIL exam prep book and course are an invaluable study aid for passing the ITIL Foundation exam. Highly recommended.

- I've been an IS project manager for over 10 years. I've studied ITIL materials in preparation, but took no courses or workshops. I studied this book and its accompanying course for 10 days immediately preceding my exam. Read the book about 3 times.

- I took the ITIL Foundation exam and got 98% of the questions correct. I think that the study tips in the book and course helped me get about 15-20 questions right that I might have otherwise missed. (your mileage may vary).

- The book and course made me confident in sitting the exam, and is the best such book that I've come across.

- Worth it especially since you have access to the online learning component as well.

- Good focus on ITIL's processes (things important to ITIL Foundation and passing the test that your experience in IT may not help you)

- Highly recommended, I passed in one go!

ITIL V3 Foundation Complete Certification Kit - Third Edition: Study Guide Book and Online Course

India Jobs Today

admin — Sat, 13 Mar 2010 20:00:04 +0000

ITIL Change Management

Product Description
Updated job openings in IT,BFSI,Non-IT,ITES and Executive-Search.
Kindle blogs are fully downloaded onto your Kindle so you can read them even when you're not wirelessly connected. And unlike RSS readers which often only provide headlines, blogs on Kindle give you full text content and images, and are updated wirelessly throughout the day.

India Jobs Today

Implementing ISO/IEC 20000 Certification: The Roadmap

admin — Sat, 06 Mar 2010 20:01:02 +0000

ITIL Change Management

Product Description
ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL(r), many organizations have identified the benefits of making the jump to full corporate accreditation. But, having made the decision to invest in this standard, what is the best way to implement adoption in an efficient and successful way? This thorough, practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world. * Part A of this title covers the step by step description of the ISO 20000 implementation process. * Part B contains real case studies from organizations who have successfully achieved ISO/IEC accreditation. This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case, measuring success (or not), or the need for quick wins are all included in this book, making it an invaluable companion for all those working on an implementation project. A sister guide to the hugely successful Official itSMF Introduction to ISO/IEC 20000 book, readers will find that this book becomes a key asset in delivering a practical, down to earth implementation program. Foreword by John Stewart of OGC.

Implementing ISO/IEC 20000 Certification: The Roadmap

The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management

admin — Fri, 05 Mar 2010 20:00:19 +0000

ITIL Change Management

Product Description
New ITIL V3! Real-life use, insights and applications for all ITIL V3 processes

* 100% re-researched edition includes 5 Lifecycle phases, 19 Processes, 4 Functions, 51 Mindmaps and 29 other diagrams
* 150 hours of work poured into 132 pages of real life data for this Guide.

Known as the ""ITIL V3 Encyclopedia"", The Guide brings you exclusive data for all ITIL V3's 19 processes, plus implementation advice, supporting info and related processes help into one handy Guide for you.

Use the 51 MindMaps and 19 tables of ITIL data to:

* Compare your ITIL approach to your competitors' and best practice
* (Re)design your ITIL processes and activities to improve results -- based onThe new extensive MindMaps
* Get more insight in the processes activities
* Convince your boss (or client) to OK your implementation ideas and budget
* Discover if the new ITIL processes and activities or other advanced tactics are worth applying for your organization

The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management

ITIL V3 Service Lifecycle Service Transition Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Service Transition … Certification Study Guide – Second Edition

admin — Thu, 04 Mar 2010 19:53:44 +0000

ITIL Change Management

This self-study exam preparation guide for the ITIL V3 Service Lifecycle Service Transition (ST) certification exam contains everything you need to test yourself and pass the Exam, including all the processes, and inputs and outputs. Exam topics are covered and insider secrets, complete explanations of all ITIL V3 subjects, test tricks and tips, numerous highly realistic sample questions, and exercises designed to strengthen understanding of ITIL V3 concepts and prepare you for exam success on the first attempt are provided.

Can you imagine valuing a book so much that you send the author a "Thank You" letter?

Done the ITIL V3 Service Lifecycle Service Transition (ST) course, up to speed with the theory? Buy this. Read it. And Pass the ITIL V3 Service Lifecycle Service Transition (ST) Exam.

Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which guides to ITIL v3 Service Transition, should do at least as well as the first edition, which is a bestseller.

ITIL V3 Service Lifecycle Service Transition Certification Exam Preparation Course in a Book for Passing the ITIL V3 Service Lifecycle Service Transition ... Certification Study Guide - Second Edition

ITIL V3 Service Offerings and Agreements Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate SOA Capability Complete Certification Kit – Second Edition

admin — Wed, 03 Mar 2010 19:58:18 +0000

ITIL Change Management

Product Description
The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ITIL v3 SOA Certificate.

Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

Course Description:

This online learning course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery.

The main focus of this course is on the SOA process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in Service Offerings and Agreements of the Service Management Lifecycle.

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Service Offerings and Agreements.

Learning Objectives: At the end of this course, the learner will gain competencies in:

* Understanding Service Management as a Practice, and how the processes within Service Offerings and Agreements support the Service Lifecycle

* Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes

* The activities, methods and functions used in each of the Service Offerings and Agreements processes

* The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence

* How to measure Service Offerings and Agreements performance

* The importance of IT Security and how it supports Service Offerings and Agreements

* Understanding technology and implementation requirements in support of Service Offerings and Agreements

* The challenges, critical success factors and risks related with Service Offerings and Agreements

As well as preparing participants for the exam.

Pre-requisites:

ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Service Offerings and Agreements book prior to commencement of this program.

Delivery:

This program is an eLearning Program, your access details to the elearning course are in the book.

Considering the increasing number of IT Professionals and their Organizations who want to be actively involved in IT Service Management, this book, which leads to ITIL v3 SOA and paves the way to ITIL v3 Expert Certification, should do at least as well as the first edition, which is a bestseller.

ITIL V3 Service Offerings and Agreements Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate SOA Capability Complete Certification Kit - Second Edition

ITIL V3 Planning, Protection and Optimization Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate PPO Capability Complete Certification Kit

admin — Tue, 02 Mar 2010 19:55:05 +0000

ITIL Change Management

Product Description
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

Course Description:

This online learning course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery.

The main focus of this course is on the PPO process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in Planning, Protection and Optimization of the Service Management Lifecycle.

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Planning, Protection and Optimization.

Learning Objectives: At the end of this course, the learner will gain competencies in:

* Plan key activities for the Planning, Protection and Optimization processes in the context of the Service Lifecycle

* Attain operational excellence by using the Planning, Protection and Optimization processes, activities and functions

* Measure the success of Planning, Protection and Optimization by applying key metrics

* Utilize capacity and availability management to realize successful Service Design

* Ensure that services are fit-for-purpose and fit-for-use

* Identifying and mitigating risks

* Apply Continual Service Improvement

As well as preparing participants for the exam.

Pre-requisites:

ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Planning, Protection and Optimization book prior to commencement of this program.

Delivery:

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentations with trainer audio

* The Art of Service Planning, Protection and Optimization Book

* Exercises + Answers

* Mock Exam questions

ITIL V3 Planning, Protection and Optimization Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate PPO Capability Complete Certification Kit

ITIL V3 Managers Bridge – Complete Expert Certification Program; Essential Study Guide and Accredited eLearning Program

admin — Mon, 01 Mar 2010 19:49:18 +0000

ITIL Change Management

Product Description
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

The Art of Service's courses are delivered by authorized trainers who are highly experienced in their field. As an accredited Course Provider we have delivered accredited training for many years. Our pass rates are consistently above the average.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

Course Description:

This book and online learning course gives candidates a fast track route to the new ITIL Version 3 Expert Certificate. The aim of the course is to highlight the new topics in ITIL version 3 and the main differences from earlier ITIL versions. Managers will gain a strong understanding of the enhancements to ITIL best practice bought about through the version 3 refresh.

The ITIL v3 Managers Bridge exam provides a fast track to gaining the ITIL v3 Expert certification. In this course, you gain the knowledge necessary to take the ITIL v3 Managers Bridge exam.In addition, this course covers new ITIL v3 content and introduces the Service Lifecycle, which forms the core of ITIL v3, spanning the five core volumes that provide an end-to-end view of IT, and its integration with business strategy. It also provides an overview of the main differences on topics known from earlier ITIL versions.

This course has exercises and assignments spread throughout the course to reinforce the knowledge gained, it uses an engaging, interactive and flexible online approach to position the student to successfully complete the ITIL v3 Managers Bridge.

Learning Objectives: At the end of this course, the learner will gain competencies in:

* Service Management as a practice

* Service Lifecycle

* Generic Concepts & Definitions, Key Principles & Model

* Processes

* Functions

* Roles & Organisation

* Technology & Architecture

* Implementation Considerations

* ITIL Qualification scheme

* Complementary Industry Guidance

As well as preparing participants for the exam.

Pre-requisites:

Candidates must hold the ITIL v1 or v2 Service Manager Certificate or have at least 12 credits from ITIL v1 or v2 Foundation and Practitioner certifications.

Delivery:

The program combines presentations supported by accredited trainer audio. There are also quizzes and exercises to ensure learners are testing their knowledge and competency to enhance understanding of key concepts. Revision questions and a mock examination help to prepare for the examination.

The examination is a 90 minute 'closed book' exam consisting of 20 complex multiple choice questions. The pass mark is 16/20 (80%)

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentations with trainer audio

* The Art of Service ITIL v3 Managers Bridge Book

* Exercises + Answers

* Mock Exam questions

ITIL V3 Managers Bridge - Complete Expert Certification Program; Essential Study Guide and Accredited eLearning Program

ITIL V3 Release, Control and Validation Full Certification Online Learning and Study Book Course – The ITIL V3 Intermediate RCV Capability Complete Certification Kit

admin — Sun, 28 Feb 2010 19:50:21 +0000

ITIL Change Management

Product Description
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

Course Description:

This intensive interactive course immerses learners in the practical aspects of the ITIL® v3 Service Lifecycle and processes associated with the Release, Control and Validation of services and service delivery.

The main focus of this course is on the RCV process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This training is intended to enable the holders of the certificate to apply the practices in Release, Control and Validation of the Service Management Lifecycle.

This course uses an engaging, interactive and flexible online approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam: the APMG/EXIN Intermediate Level Certificate Release, Control and Validation.

Learning Objectives: At the end of this course, the learner will gain competencies in:

* Understanding Service Management as a Practice, Service Operation principles, purpose and objective

* Knowing the important role of Release, Control and Validation in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes

* The activities, methods and functions used in each of the Release, Control and Validation processes

* The application of Release, Control and Validation processes, activities and functions to achieve operational excellence

* How to measure Release, Control and Validation performance

* The challenges, critical success factors and risks related with Operational Support and Analysis

* An in-depth understanding of Change Management, Service Validation and testing, Service Asset and Configuration Management, Knowledge Management, Evaluation, Release and Deployment, Request Fulfilment processes

* The roles and responsibilities within these processes and the activities for supporting the Service Management Lifecycle

* Technology and implementation considerations surrounding Release, Control and Validation

* Challenges, critical success factors and risks associated with this module

As well as preparing participants for the exam.

Pre-requisites:

ITIL v3 Foundation Certificate in IT Service Management or ITIL v2 Foundation Certificate plus Bridge Certificate. It is highly recommended that you read the Release, Control and Validation book prior to commencement of this program.

Delivery:

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentations with trainer audio

* The Art of Service Release, Control and Validation Book

* Exercises + Answers

* Mock Exam questions

ITIL V3 Release, Control and Validation Full Certification Online Learning and Study Book Course - The ITIL V3 Intermediate RCV Capability Complete Certification Kit

ITIL V2 Agree and Define Full Certification Online Learning and Study Book Course – The ITIL V2 Practitioner IPAD Complete Certification Kit

admin — Sat, 27 Feb 2010 19:53:55 +0000

ITIL Change Management

Product Description
Who Knew ITIL Certification E-Learning This Quick and Easy Could Make You Look This Good.

'The Art of Service has dramatically changed the way we deliver employee training. We can now deliver more training at less cost to a wider audience in a shorter period of time.'

Course Description:

Successful implementation of Financial and Service Level Management ensures the timely delivery of agreed IT services and the cost-effective management of IT assets and resources.

In this course, you learn how to plan, implement and optimize the Financial and Service Level Management processes. Through extensive workshops, you gain the skills necessary to take the ITIL Practitioner Agree and Define Certification Exam.

You'll learn how to:

* Prepare for and take the ITIL Practitioner Agree and Define (IPAD) Certification Exam

* Plan key activities for the Financial and Service Level Management processes

* Define the monitoring and reporting requirements of key performance indicators and achievements

* Organize the relationships between the Agree and Define processes

* Propose continuous improvements for the Agree and Define processes

* Optimize the Agree and Define processes

Delivery:

This program is an eLearning Program, your access details to the elearning course are in the book.

Program Materials:

* Access to presentation with trainer audio

* The Art of Service Agree and Define Book

* Exercises + Answers

* Mock Exam questions

The Foundation Certificate in IT Service Management is required to take the IPAD Certification Exam at the end of this course.

ITIL V2 Agree and Define Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPAD Complete Certification Kit

ITIL Change Management » Itil Certification

The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service….

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ITIL V2 Release and Control Full Certification Online Learning and Study Book Course – The ITIL V2 Practitioner IPRC Complete Certification Kit

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