Academic Research IT-Outsourcing Best Practices
Many of the concepts did not originate within the original UK Government's Central Computer and Telecommunications Agency (CCTA) project to develop ITIL. Although the ITIL covers a number of areas, its main focus is on IT Service Management.
IT Service Management provides a descriptive framework of processes that enable the IT organization to develop the right people skills in a culture of service excellence, manage IT processes in a efficient &effective manner, and deliver quality IT Services.
PRINCE2 is a structured approach to project management. Academic Research IT-Outsourcing Best Practices PRINCE2 suggests that projects should be broken down into stages and these sub-processes dictate how each individual stage should be controlled.
Undertaking initial tests - Undertaking initial tests typically involves performing some initial testing of procedures before they are finalized. Availability management delivers risk reduction measures to maintain business as usual.
The "Service Management" section of ITIL version 2 was made up of eleven different disciplines, split into two sections, Service Support and Service Delivery.
